Catalyst Cloud Status

Oct 7, 2024

Unresolved incident: Networking service maintenance.

Oct 6, 2024

Resolved - We have replaced the failed hardware. Full service has returned.
Oct 6, 17:13 NZDT

Update - We are still working on the replacement hardware.
Oct 6, 15:27 NZDT

Update - We are about to replace the broken hardware. In the meantime a mitigation is in place that has greatly reduced the risk of outages.
Oct 6, 11:53 NZDT

Update - We are working on replacing the network hardware but continue to experience issues with hdd block storage in porirua
Oct 6, 11:19 NZDT

Identified - The issue has been identified and a fix is being implemented.
Oct 6, 10:35 NZDT

Investigating - We are experiencing a hardware issue with our networking fabric in the nz-por-1 region. Some services might experience degraded performance.
Oct 6, 10:13 NZDT

Reduced b1.standard block storage performance in nz-por-1

Resolved - This incident has been resolved.
Oct 6, 03:34 NZDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 02:52 NZDT

Investigating - We are currently investigating this issue.
Oct 6, 02:25 NZDT

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 20:30 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 08:30 NZDT

Scheduled - #############################################
Notice of interruption in the network service
#############################################

Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Porirua (nz-por-1) region twice over
the two weeks starting from the 30th of September 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 30th September during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 30th September -> Wednesday 2nd of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 2nd -> Friday 4th: All compute instances may experience network interruptions up to 40 seconds.

Week 2
==========================================

- Monday 7th October during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 7th October -> Wednesday 9th of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 9th -> Friday 11th: All compute instances may experience network interruptions up to 40 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
Oct 3, 08:27 NZDT

Oct 2, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
Oct 2, 20:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 NZDT

Scheduled - #############################################
Notice of interruption in the network service
#############################################

Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Porirua (nz-por-1) region twice over
the two weeks starting from the 30th of September 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 30th September during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 30th September -> Wednesday 2nd of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 2nd -> Friday 4th: All compute instances may experience network interruptions up to 40 seconds.

Week 2
==========================================

- Monday 7th October during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 7th October -> Wednesday 9th of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 9th -> Friday 11th: All compute instances may experience network interruptions up to 40 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
Oct 1, 21:55 NZDT

Oct 1, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 19:15 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:15 NZDT

Scheduled - #############################################
Notice of interruption in the network service
#############################################

Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Porirua (nz-por-1) region twice over
the two weeks starting from the 30th of September 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 30th September during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 30th September -> Wednesday 2nd of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 2nd -> Friday 4th: All compute instances may experience network interruptions up to 40 seconds.

Week 2
==========================================

- Monday 7th October during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 7th October -> Wednesday 9th of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 9th -> Friday 11th: All compute instances may experience network interruptions up to 40 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
Oct 1, 09:07 NZDT

Sep 30, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 20:00 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 08:00 NZDT

Scheduled - #############################################
Notice of interruption in the network service
#############################################

Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Porirua (nz-por-1) region twice over
the two weeks starting from the 30th of September 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 30th September during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 30th September -> Wednesday 2nd of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 2nd -> Friday 4th: All compute instances may experience network interruptions up to 40 seconds.

Week 2
==========================================

- Monday 7th October during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 7th October -> Wednesday 9th of October during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 9th -> Friday 11th: All compute instances may experience network interruptions up to 40 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
Sep 30, 07:19 NZDT

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Billing and user management service maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 08:30 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 NZST

Scheduled - We will be carrying out maintenance on the system that powers our billing and user management services.

Between 08:00 and 08:30 NZST these services may be unavailable for a period. During this time, you may be unable to view your invoices and user settings from the dashboard, and some actions will not be available e.g. viewing/changing user settings or inviting new users to projects.

Full service will be restored by 08:30 NZST.

If you wish to raise a support ticket, the Support Centre will remain available throughout the maintenance period. If you are a Premium Support customer and need to raise an urgent support ticket, please use that process as normal.
Sep 24, 15:25 NZST

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.