All Systems Operational

Dashboard Operational
Identity & Access Management Operational
Hamilton region Operational
APIs (nz-hlz-1) Operational
Compute (nz-hlz-1) Operational
Block storage (nz-hlz-1) Operational
Object storage (nz-hlz-1) Operational
Network (nz-hlz-1) Operational
Load balancer (nz-hlz-1) Operational
Cloud orchestration (nz-hlz-1) Operational
Kubernetes (nz-hlz-1) Operational
Database service Operational
Porirua region Operational
APIs (nz-por-1) Operational
Compute (nz-por-1) Operational
Block storage (nz-por-1) Operational
Object storage (nz-por-1) Operational
Network (nz-por-1) Operational
Load balancer (nz-por-1) Operational
Cloud orchestration (nz-por-1) Operational
Kubernetes (nz-por-1) Operational
Database service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Billing and user management service upgrade Aug 22, 2026 10:00-16:00 NZST

We will be carrying out an upgrade on the system that powers our billing and user management services.

Between 10:00 and 16:00 NZST the following functionality not be available for extended periods:

* Sign-ups to Catalyst Cloud via https://catalystcloud.nz/signup will be unavailable. The rest of the website is unaffected.
* The Project Usage page on the dashboard, and parts of the billing API, will be unavailable. Project usage quotations for the current month, and invoices for previous months, will not be able to be queried during the outage period.
* The Project Details page on the dashboard will be unavailable. This means that you will not be able to view or change your account details, or credit card/payment method settings.

Full service is expected to be restored by 16:00 NZST.

If you wish to raise a support ticket, the Support Centre will remain available throughout the maintenance period. If you are a Premium Support customer and need to raise an urgent support ticket, please use that process as normal.

Posted on Aug 17, 2026 - 11:31 NZST

Aug 17, 2026

Resolved - This incident has been resolved.
Aug 17, 18:25 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 15:49 NZST
Investigating - We have detected an issue with the networking on one of our GPU hypervisors and performing maintenance on the hypervisor.
Aug 17, 15:16 NZST

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Resolved - This incident has been resolved.
Aug 13, 08:23 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 13, 08:07 NZST
Identified - The issue has been identified and a fix is being implemented.
Aug 13, 08:01 NZST
Investigating - We are currently investigating this issue.
Aug 13, 07:53 NZST

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Completed - The scheduled maintenance has been completed.
Aug 10, 15:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 11:00 NZST
Scheduled - No customer impact expected.
Aug 10, 10:44 NZST

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.