Catalyst Cloud Status

All Systems Operational

Dashboard Operational

Identity & Access Management Operational

Hamilton region Operational

APIs (nz-hlz-1) Operational

Compute (nz-hlz-1) Operational

Block storage (nz-hlz-1) Operational

Object storage (nz-hlz-1) Operational

Network (nz-hlz-1) Operational

Load balancer (nz-hlz-1) Operational

Cloud orchestration (nz-hlz-1) Operational

Kubernetes (nz-hlz-1) Operational

Database service Operational

Porirua region Operational

APIs (nz-por-1) Operational

Compute (nz-por-1) Operational

Block storage (nz-por-1) Operational

Object storage (nz-por-1) Operational

Network (nz-por-1) Operational

Load balancer (nz-por-1) Operational

Cloud orchestration (nz-por-1) Operational

Kubernetes (nz-por-1) Operational

Database service Operational

Wellington region Operational

APIs (nz-wlg-2) Operational

Compute (nz-wlg-2) Operational

Block storage (nz-wlg-2) Operational

Object storage (nz-wlg-2) Operational

Network (nz-wlg-2) Operational

Load balancer (nz-wlg-2) Operational

Cloud orchestration (nz-wlg-2) Operational

Kubernetes (nz-wlg-1) Operational

Database service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Upgrade of the billing and user management services Jul 28, 2024 09:00-18:00 NZST

Update - The service upgrade has been rescheduled to Sunday July 28th, between 09:00 and 18:00 NZST.
Jul 18, 2024 - 17:05 NZST

Scheduled - We will be carrying out an upgrade on the system that powers our billing and user management services.

Between 09:00 and 18:00 NZST these services will be in a read-only state. You will be able to view your invoices and user settings from the dashboard as normal, but some actions will not be available e.g. changing user settings or inviting new users to projects. During this time, there will also be short periods where the billing and user management services may not be usable.

Full service will be restored by 18:00 NZST.

If you wish to raise a support ticket, the Support Centre will remain available throughout the maintenance period. If you are a Premium Support customer and need to raise an urgent support ticket, please use that process as normal.
Jul 18, 2024 - 17:00 NZST

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

CCKS(Magnum) API Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 10:52 NZST

Update - Maintenance is complete in the Porirua region. HLZ is now in progress.
Jul 23, 10:16 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:30 NZST

Scheduled - The CCKS API (Magnum) will be unavailable for 30 minutes during this maintenance window.

Running clusters will not be affected, only the creation and modification of cluster size or upgrades is unavailable.
Jul 23, 09:26 NZST

Network Transit issues

Resolved - This incident has been resolved.
Jul 23, 09:02 NZST

Identified - The issue has been identified and a fix is being implemented.
Jul 22, 15:33 NZST

Investigating - Our upstream ingress protection (cloudflare) is currently experiencing issues in New Zealand. Follow https://www.cloudflarestatus.com/incidents/7znjbdb5bdcd for more frequent updates.
Jul 22, 15:33 NZST

Jul 22, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
Jul 22, 11:11 NZST

Scheduled - ########################################################
Notice of maintenance of the network service in nz-hlz-1
########################################################

Hello and thank you for taking the time to read through this notification.

We will be performing maintenance on the Network Service in the Hamilton region.
Network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

- Monday 15th -> Wednesday 17th July during business hours: Routers will
experience interruptions of up to 60 seconds.
- Wednesday 17th -> Friday 19th July: There is a low risk that some compute
instances may experience network interruptions of up to three minutes.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts
to ensure that there will be someone available to respond to any concerns you
come across in a timely manner while this process takes place. Please make
contact if you require our assistance or to report any outage in excess of those
expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
Jul 18, 11:44 NZST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.