Catalyst Cloud Status

May 17, 2024

Completed - The scheduled maintenance has been completed.
May 17, 00:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:00 NZST

Scheduled - UPD: we are extending router maintenance window for today 16.May.2024
UPD2: associated compute upgrade starts 4pm today

Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over
the two weeks starting from the 13th of May 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 13th May during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 13th -> 16th during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 15th from 18:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.
- 16th from 16:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.

Week 2
==========================================

- Monday 20th May during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 20th -> Wednesday 22nd during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 22nd from 18:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
May 16, 11:59 NZST

May 16, 2024

May 15, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
May 15, 22:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:30 NZST

Scheduled - Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over
the two weeks starting from the 13th of May 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 13th May during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 13th -> Wednesday 15th during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 15th from 18:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.

Week 2
==========================================

- Monday 20th May during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 20th -> Wednesday 22nd during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 22nd from 18:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
May 15, 09:20 NZST

May 14, 2024

Deploy of the Dashboard

Completed - The scheduled maintenance has been completed.
May 14, 16:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 15:00 NZST

Scheduled - We will be deploying a minor update to the dashboard.
May 14, 14:56 NZST

May 13, 2024

Networking service maintenance

Completed - The scheduled maintenance has been completed.
May 13, 19:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 10:00 NZST

Scheduled - Hello and thank you for taking the time to read through this notification.

We will be upgrading the Network Service in the Hamilton (nz-hlz-1) region twice over
the two weeks starting from the 13th of May 2024.
Existing network resources may experience interruptions of up to three minutes
during different points of the upgrade process.

Week 1
==========================================

- Monday 13th May during business hours: The Networking API will be down
for up to five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 13th -> Wednesday 15th during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 15th from 18:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.

Week 2
==========================================

- Monday 20th May during business hours: The Networking API will be down for up to
five minutes and changes to network resources may experience delays of up to 30 minutes.
- Monday 20th -> Wednesday 22nd during business hours: Routers will experience interruptions
which may be up to 60 seconds.
- Wednesday 22nd from 18:00 until 22:00: All compute instances may experience network interruptions
of up to 180 seconds.

Support during this period
==========================================

Support will be available via your usual support channels. We have made efforts to ensure that
there will be someone available to respond to any concerns you come across in a timely manner
while this process takes place. Please make contact if you require our assistance or to report
any outage in excess of those expected (see above).

Further communications will be issued via Status Page (https://status.catalystcloud.nz/)
as necessary. We encourage you to subscribe to updates from this page.

Kind Regards,
The Catalyst Cloud Team.
May 13, 09:49 NZST

C2-GPU compute maintenance

Completed - The scheduled maintenance has been completed.
May 13, 16:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 07:00 NZST

Scheduled - The C2-GPU compute service in the nz-por-1 region will be undergoing maintenance to upgrade the GPU drivers to the 535 release. This change also introduces support for CUDA 12.1.

During this upgrade the C2-GPU compute service will be unavailable and any C2-GPU instances running during this window will be shut down for the duration of the upgrade.

After the update existing instances will continue to work as normal using the existing 525 driver, however will require upgrading to driver release 535 before installing CUDA 12.1.

The C1 and C2-Burst compute services are unaffected by this maintenance.
Apr 26, 10:27 NZST

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

Compute service API issues

Resolved - This incident has been resolved.
May 10, 20:54 NZST

Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 19:54 NZST

Investigating - Failing to create new instances
May 10, 19:06 NZST

Routine C1 compute maintenance in POR

Completed - The scheduled maintenance has been completed.
May 10, 07:23 NZST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 10, 07:20 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 07:00 NZST

Scheduled - C1 compute in the POR region will be undergoing routine background maintenance. No disruption is expected during this time.

C2-Burst and C2-GPU compute is not affected.
Apr 26, 15:38 NZST

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.